PRIVACY POLICY

Effective Date: February 10, 2025

milkGEN ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, use our services, or interact with us online.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, email address, phone number, and other contact details provided through forms or consultations. Health-related information voluntarily shared during lactation consultations. Payment details (processed securely via third-party payment providers).

b. Non-Personal Information

IP address, browser type, and device information. Website usage data, such as pages visited and time spent on the site (collected via cookies or analytics tools).

2. How We Use Your Information

We use your information to: Provide lactation support and related services. Respond to inquiries, schedule consultations, and process payments. Improve our website, services, and customer experience. Send occasional updates, promotions, or educational content (you may opt out at any time). Comply with legal obligations.

3. How We Protect Your Information

We implement security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission or storage is 100% secure, and we encourage you to take precautions when sharing sensitive information online.

4. Sharing of Information

We do not sell or rent your personal information. We may share data in the following cases: With trusted third-party service providers (e.g., scheduling platforms, payment processors) that help operate our services. If required by law, legal process, or to protect our rights.

With your explicit consent for referrals or collaborative care.

5. Mandatory Reporting Disclaimer (Georgia Law)

As a lactation consultant practicing in Georgia, MilkGen is considered a mandatory reporter under state law. This means that if we have reasonable cause to believe that a child is being abused, neglected, or otherwise harmed, we are legally required to report this information to the Georgia Division of Family & Children Services (DFCS) or the appropriate authorities. This obligation is in place to protect the safety and well-being of children and does not require parental consent for reporting. If you have any concerns or questions about this policy, please contact us at info@milkgen.com.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance website functionality and analyze visitor interactions. You can manage cookie settings through your browser preferences.

7. Your Rights & Choices

Depending on your location, you may have the right to: Access, update, or request deletion of your personal information. Opt out of marketing emails (unsubscribe links are provided in emails). Request details on how your data is used. To exercise these rights, please contact us at [Your Contact Email].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out to us at:
📧 Email: info@milkgen.com
📍 Address: 8735 Dunwoody Place, Suite 7447, Atlanta, GA, 30350

HIPAA PRIVACY POLICY

Effective Date: February 10, 2025

milkGEN ("we," "our," or "us") is committed to protecting the privacy and security of your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This policy outlines how we collect, use, disclose, and safeguard your protected health information (PHI).

1. What is Protected Health Information (PHI)?

PHI includes any information that identifies you and relates to your health, healthcare services, or payment for healthcare. Examples include:Your name, contact details, and demographic information. Information shared during lactation consultations. Medical history or health-related concerns discussed with us. Billing and payment details for healthcare services.

2. How We Use & Disclose Your PHI

We may use and share your PHI only as permitted under HIPAA, including:

a. Permitted Uses Without Additional Authorization

Treatment: To provide lactation consultation and related care. Payment: To process payments for services rendered. Healthcare Operations: To improve our services, train staff, and ensure quality care.

b. Uses Requiring Your Authorization

We will not share your PHI for marketing, research, or any non-essential purpose without your written consent. You have the right to revoke consent at any time.

c. Legal & Safety Disclosures

We may disclose PHI: If required by law, including mandatory reporting obligations in Georgia. To prevent or reduce serious harm to you, your baby, or others. In response to a court order, subpoena, or other legal process.

3. Your Rights Under HIPAA

You have the right to: Access & Obtain Copies of Your PHI: You may request a copy of your records. Request Corrections: If you believe your PHI is inaccurate, you can request changes. Restrict Certain Uses or Disclosures: You can ask us to limit how we share your information. Request Confidential Communications: You may specify how we communicate with you. Obtain an Accounting of Disclosures: You can request a record of when and why we have shared your PHI (excluding routine uses for treatment, payment, and operations). File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health & Human Services (HHS) without fear of retaliation.

4. How We Protect Your PHI

We take reasonable safeguards to protect your PHI from unauthorized access, including: Secure electronic records with encryption and password protection. Limiting access to PHI to only authorized personnel.

ZConfidential handling of paper records and secure disposal methods.

5. Changes to This Policy

We may update this HIPAA Policy periodically. Any changes will be posted on this page with an updated effective date.

6. Contact Us

If you have questions about this HIPAA Policy or wish to exercise your rights, please contact us:

📧 Email: info@milkgen.com
📍 Address: 8735 Dunwoody Place, Suite 7447, Atlanta, GA, 30350
📞 Phone: 404.954.1082